ccInfo is a powerful wallboard application for customer contact centers to visually aid supervisors and agents with real-time statistics on call traffic and handling. The ccInfo application collects real-time information from the Cisco Unified Contact Center (UCC) Express environment and can display it on large wall displays or on any desktop ...
Wallboard app aims to help agents, supervisors and contact center managers Comstice Wallboard app works alongside with Comstice Wallboard Server application or standalone in demo-mode.
• A broad understanding of Contact Centre technologies like IPCC Enterprise (UCCE), IPCC express (UCCX), Network Designing, and Computer Networks on Cisco High End Servers, Cisco Routers, Switches and IP Telephony. • Up-gradation of Cisco UCCE from 7.5 to 8.5, Cisco UCM upgrade from 7.1 to 8.5
Nov 21, 2018 · CSQ Aliases Cisco UCCX Contact Service Queue names are often not suitable for Wallboard displays. Here administrators can rename the CSQ names for the Wallboard displays without making any change on Cisco UCCX; In CSQ aliases, you can leave space between the words and do not need to use hash or underscore.
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